New technologies, alongside the communication habits of our Generation Z students, are forcing companies, institutions, and universities to adapt. The way universities listen and respond to students’ feedback, questions, and problems requires a more nuanced and proactive approach than simply having an FAQ on a website or a telephone number to call during business hours. As universities strive to meet the needs of students in our 24/7 culture, NYU’s Office of Student UX, Technology, & Engagement explored how technology might help us augment and scale the support we provide. BobChat — an interactive, conversational chatbot on Facebook Messenger — helps students navigate NYU 24 hours a day meeting students where they are. Each question asked helps BobChat learn and grow, with a team of students ready to help process questions the technology might not understand yet. More than just showcase what we’ve done, this session will break down steps for how to make a chatbot for your office, your division, or even your entire university — meeting students where they are and answering questions and accepting feedback 24 hours a day.
Nick JensenCommunity & Experience Strategist
Moving from Nebraska to attend NYU, Nick Jensen is a proud alum and helped start the NYU Office of Interactive Media which has transformed into the NYU Office of Student UX, Technology, & Engagement. When he's not focusing on improving the student experience, Nick loves to explore the world, run through Brooklyn, research happiness & human connection, and make NYC's best avocado toast. Find out more about Nick at nickjensen.nyc.